IRCTC strands for Indian Railways Catering and Tourism Corporation. It is government of India undertaking and works under the ministry of railways. Incorporated in the year 2002 IRCTC is one of the most successful organizations of the Indian Railways.
It main function areas are catering in Indian railway trains, railway stations and railway tourism. Online ticket reservation system introduced by IRCTC a few years back has met with huge success. Over the time there is surge in online bookings on the ITCTC website. Reduction of reservation charges over the years has also helped in increasing its popularity. IRCTC has brought a revolution in online ticketing systems and helped travellers from the burden of long queues and dependency on ticket agents. Tickets can be booked form the comfort of homes and offices.
IRCTC has a registered user base of more than 60 Lacs and more than one lac tickets are booked daily
IRCTC service charges for ticket booking
Two types of tickets can be booked
I ticket: ticket is booked online but delivered through courier for select pin codes. Two days required for delivery
E ticket: ticket is booked online and printout taken immediately or anytime from ticket booked history. Identity proof required for this type of ticket during travel only.
Service Charges for booking per ticket (max 6 passengers)
Rs.40/- for SL, 2S and Rs.60 for all other Upper classes
Rs.10/- (Second / Sleeper) and Rs.20/-per e-ticket in case of all other classes (1AC,2AC,3AC,CC,3E,FC) irrespective of the number of passengers booked on an e-ticket.
Note: IRCTC revises its reservation charges, booking and cancellation policies from time to time. Please refer IRCTC website: www.irctc.co.in for the latest updates on this.
IRCTC enquiry phone numbers regarding doubts / Queries / Complaints/ bookings /services
24 Hrs. Customer Support call centre at Delhi 011-23340000
Other contact numbers on weekdays 10 AM to 6 PM 011-23344787, 011-23345800
IRCT Chennai Customer Care Number 044-25300000
Email contact details of IRCTC
For Railway tickets booked through IRCTC online portal
General Information I-tickets/e-tickets: email@example.com
For Cancellation of E-tickets: firstname.lastname@example.org
For Shubhyatra users email@example.com
For Mumbai Suburban Season tickets firstname.lastname@example.org
IRCTC Central/Western Zone:
2nd Floor, New Administrative Building, Central Railway CST, Mumbai 400001
Telephone numbers 022-22618062/63/64 Fax No. 022-22618065/66, 22693463
Rly: 54943/54918/54986/55184/55187/55188. Email Id: email@example.com
IRCTC North Zone:
Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002 .
Telephone numbers. 011-23221142, Tele/Fax No. 011-23234763, 23221146, 42623433, 42622047. Email Id: firstname.lastname@example.org, email@example.com
IRCTC South Zone:
6A,The Rain Tree Place, No. 9 Mc Nicholas Road, Chetpet, Chennai 600031
Telephone numbers 044-28363453 Fax No. 044-28361997, Email Id: firstname.lastname@example.org
IRCTC East Zone I & II:
Old Koilaghat Building, Ground Floor,3,Koilaghat Street, Kolkata 700001
ITCTC Telephone numbers 033-22439045, 22133207 Fax No. 033-22439046
Email Id: email@example.com
IRCTC SC Zone:
2nd Floor,Am Sri Classic Complex, Sarojini Devi Road, Secunderabad – 5000071
ITCTC Telephone numbers 040-66201263 Fax No. 040-66201264
Email Id: firstname.lastname@example.org
IRCTC Tourism Facilitation Center:
2nd Floor, STC Building, Jawahar Vyapar Bhavan, 1 Tolstoy Marg, New Delhi – 110001
ITCTC contact numbers 011-23701145/46/74 Fax No. 011-23701185 , Email Id: email@example.com
IRCTC Tourism Facilitation Center: Ernakulam
Concurs Area, Ernakulam Railway Junction, Ernakulam, Kerala.
Telephone number. 0484-2100318 Fax No. 044-28361997
IRCTC Internet Ticketing Services/IRCA Building:
Internet Ticketing, IRCA Building, New Delhi Railway Station, New Delhi-110055
ITCTC Telephone numbers 011-23345600 Fax No. 011-23345900
Customer Care No. 011-23345800, 23344773, 23340000, Email Id: firstname.lastname@example.org